Shipping & returns
Our shipping rates for Australia are calculated upon checkout.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]
* Please note our factory and office will be closed for the Christmas Break. Items purchased in this period will incur longer shipping times.
We ship all around the world, International shipping rates are calculated upon checkout…..
Depending on the value of your order you may or may not be charged customs or import duties.
If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Refund and Returns
Your satisfaction is our first priority at Kingston Grange. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and sale able condition.
To return an item, please send it to:
30 Malibu Circuit Carrum Downs Vic 3201
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.